Course Overview
The Service Course is designed to prepare aspiring yacht stewardesses and hospitality professionals to deliver the exceptional guest experiences expected onboard luxury yachts.
Developed by experienced interior crew and hospitality professionals, this self-paced online course introduces the principles of luxury food and beverage service, table presentation, wine service, guest interaction, communication, and customer care. You’ll gain an understanding of the standards, routines, and attention to detail required to provide seamless five-star service in a demanding yachting environment.
Whether you’re preparing for your first stewardess role or looking to develop your hospitality skills for the superyacht industry, this course provides the knowledge and confidence needed to deliver professional guest service.
What You Will Learn
By the end of the course you will understand:
• Professional table setup and service preparation
• Serviceware, table linen and onboard stowage systems
• Breakfast, lunch and dinner service procedures
• General service principles and carrying techniques
• Table clearing and post-service routines
• The fundamentals of wine knowledge, storage and service
• Professional communication with guests and crew
• Customer service principles for luxury hospitality
• Table etiquette and professional onboard behaviour
• How to consistently deliver exceptional guest experiences
Price:
€45
Course Features
Fully online and self-paced
Approximately 5.5 hours of learning
Interactive lessons and knowledge checks
Module assessments
Final course examination
Accessible on desktop, tablet and mobile
12 months of access
Certificate of Completion upon successful completion
Syllabus
Module 1
Setting Up
Learn how professional meal service begins with effective preparation by understanding serviceware, table linen, onboard stowage, and the systems that enable efficient, seamless service.
Module 2
Service Delivery
Develop an understanding of the complete guest dining experience, including table setup, carrying techniques, breakfast, lunch and dinner service, daily preparation, and the professional service standards expected onboard luxury yachts.
Module 3
Return
Learn the behind-the-scenes procedures that keep service running smoothly, including table clearing, dishwashing routines, and preparing efficiently for the next guest experience while maintaining discretion and professionalism.
Module 4
Vines & Wines
Gain an introduction to the world of wine by learning about grape varieties, wine styles, regions, storage, and the fundamentals of professional wine service that enhance the guest dining experience.
Module 5
Inform
Discover the importance of clear, professional communication in both guest service and crew operations. Learn how effective verbal and non-verbal communication contributes to safety, teamwork, and exceptional hospitality.
Module 6
Customer Centric
Explore the principles of world-class customer service and learn how anticipating guest needs, creating memorable experiences, and putting the client first are essential to luxury hospitality.
Module 7
Excellence
Learn the professional behaviours, table etiquette, and service standards that distinguish exceptional stewardesses. Discover how attention to detail, consistency, and professionalism create a truly five-star guest experience.
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